Click the wd smartware icon to display a list of drives and select the my book drive. Hi again, the problem seems to be with bad sectors, you can try to fix it by going into the computermy computer window, right click on the my book iconpropertiestoolserrorcheckingcheck now, click on the check box for automatically fix file system errors. Click on diagnose and choose run quick drive test to check the wd drive completely. The my book drive is trusted desktop storage designed to complement your personal style with a massive amount of space to store your photos, videos, music and documents. Western digital hard drive failed life guard test, what. I have not yet tried with time machine but this one also fails the complete drive test with same message.
Performance benchmarks western digital my book 8tb and. Equipped with social media and cloud storage import, password protection and perfectly paired with wd backup or time machine, my book desktop storage helps keep your files safe. Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos, music, and documents. I see there is a firmware and software update available. How to fix wd my passport for mac hard drive not mounting. The wd my passport for mac hard drive is specially designed for mac mini computers, imacs and macbooks. Wd external hdd is corrupted and unreadable external. Just pick the time and frequency to back up important files from your system onto your my passport drive. Buy wd 4tb my book desktop external hard drive usb 3.
View and download western digital my book wdg1c7500 quick install manual online. Book premium ii and wd my book pro edition ii storage system. We have some benchmarks and the scoop on the western digital 8tb drives found on newer 2016 western digital my book external drives. May 07, 2017 this video will show you the contents of the wd mybook high capacity home network back up drive. Lifeguard diagnostics will test internal hard drives contained within a wd my.
This answer explains how to map assign a drive letter to a my cloud device on wind. Decrypting a wd external drive data storage spiceworks. Popular as wd hard drives are, they disappoint users sometimes. The my book duo drive comes with raidoptimized wd red drives inside to deliver highspeed, quality storage to rely on. During the process i get a message that says it cannot see a target drive. If any of the tests fail, including the quick test, replacement of the drive may. The equivalent specd wd red 8tb nas hard disk drive 5400 rpm class sata 6 gbs 128mb cache 3.
Why isnt my wd my book external hard drive being recognized. Wd mybook essential enclosure and non wd replacement drive. How to use wd quick formatter to format external drive in. Quick drive testfail external drives for pc wd community.
May 15, 20 the first option is the smart status check which predicts potential drive failures in just a second or two. Liberate your western digital 8tb drive from its mybook. Solutions to wd drive utilities quick drive test failed. I have tried unplugging the drive and reconnecting. You can set it to run automatically to your schedule. Products like wd my book, my passport and elements are favored by a lot of people. Also i will show how to connect it to you system and how to start your pc back up process. Wd my book hw recognized by cpu, could manually copy files, but unable to do full backup. Cannot run backup to wd my book after installing 360 v 5. Using win 10 on new ssd, wd my book backup sw does not work. R9000 readyshare does not recognize wd mybook netgear. Quick drive test is a pass or fail evaluation of the drives condition. My book duo desktop raid storage user manual western digital. The complete test drive fails, sometimes after 10% sometimes it passes to 20 or 30%, then i see a red message complete drive test failed.
Have you tried accessing the drive on a different computer. Besides, it supports most types of wd hard drives except for new my passport, new my book, and 8tb my book drives with 8 character serial numbers these devices should use wd backup software. How to quickly fix the problem, its cause and solution duration. The first gave issues accessing folders under time machine and failed a complete drive test. I had problems with my wd my book studio for mac and my disk utility could not fix it. Check out wd 4tb my book desktop external hard drive usb 3. Thinking the enclosure was bad, i put in a wd drive to test it and it mounts just fine. The last time i did an update i had nothing but trouble fro then on. Oct 15, 2015 does your my book essential 1tb report quick drive test fail using wd smartware. Data lifeguard diagnostic wd support western digital. Whats worse, this application not allowing 4k to 512 sector format, which may reduce the performance of portable solid state drives.
Nov 17, 2009 i have no internal hard drive right now, dropped my macbook and it crashed, so currently i have a 250gb wd passport and a 1. Download wd quick formatter to format external drive in. Western digital my book live duo user manual pdf download. My book duo twobay storage unit, with wd discovery. If the unrecognizable wd hard drive cant be repaired by wd drive utilities, the file system of the wd hard drive might be seriously damaged or corrupted. Status code 05 failed electrical test element, failure checkpoint 99 unknown test smart self test did not complete on drive 1. I just got the r9000 and am trying to attache a 4 gb western digital mybook which is also new. Converted to ntfs file system and loaded the device with data. Hdd guru forums view topic wd my book essential stopped.
My book for mac user manual checking drive status use the wd smartware icon to determine whether the drive is encrypted locked, how full the drive is, the drive s serial number, and the temperature condition of the drive. This article explains how to perform a backup to a my cloud, wd sentinel or my book. Western digital mybook drive lock encryption failure and. It seems that when i put that drive in the mybook enclosure it does not mount.
Failed wd 4tb external drive data storage spiceworks. I have a pc running windows xp pro sp 3 with about 3. Western digital my book live user manual pdf download. The next option is the quick self test which takes around 2 minutes. Resolved western digital external drive, read diagnostics. Wd mybook unboxing and installation tutorial youtube. Using hard drive sentinels report, i sent the information to western digital even though the drive was technically out of calendar. Choosing the wrong one is not good however the format and other is for that family of drives again make sure it is correct most times only a physical check will verify and confirm the correct choice. I have recently replaced my time machine backup drive to a wd my passport 1tb. Launching wd smartware windows only if wd smartware is installed, select the wd smartware option on the wd quick view menu to display the wd smartware home screen.
Read speeds up to 2000mbs to decrease load times and get you into the game faster. Western digital hard drive failed life guard test, what does. So i decided to update my firmware today, which went by without a hitch, but i still cant access the backups link my the mybooklive portal it complains about network connectivity or something. Mar 17, 2015 testing two hard drives for possible failure. Download wd quick formatter to reformat wd external hard drive to ntfs, fat32, etc in windows 1087. Wd 6tb my book duo desktop raid external hard drive usb. How to fix wd hard drive not recognized on mac without losing. The western digital my book essential is a clear leader in the race for the peak of external desktop drives. Quick test fail extended test pass 06 quick test on drive 1 did not complete. Tomorrow i hope to be able to take the external hdd to my friends and run the wd test while the drive is connected to his windows vista machine. Does your my book essential 1tb report quick drive test fail using wd smartware. My passport 1 tb sometime work, sometime cannot even detect.
The first segment gives the write speed, while the second one gives the. When i run the wd drive utilities it fails the quick drive test and the complete drive test with no options to fix it or anything. The needed files were copied successfully and approximately 48 hours later the drive failed. Any suggestions before i take it back to best buy for a. Ive used testdisk to recover data, but the files that were recovered seem random. The type of drive is an external usb case with a 2. Buy wd 3tb my book desktop external hard drive usb 3. Hard drive bad sectors found by wd data lifeguard but not by chkdsk. Purchased brand new 1tb western digital my passport drive external usb. I rand both a quick test and the extended test and both failed. Western digital my book troubleshooting, repair, and service manuals.
Unlike some other people with this problem, my hard drive isnt showing up on my pc windows 7 or my husbands macbook air, and although it has a flashing blue light when plugged in, it isnt making that spinning sound, which has me worried it might be a gonner. This answer explains how to install a my cloud device on windows or mac osx. What to do if wd backup is not working windows 108. Its 500 gb drive runs at 7200 rpm with up to 100 mbs transfer rates. Wd my cloud choosing between a 2 drive and 4 drive nas. Page 1 of 3 western digital hard drive failed life guard test, what does it mean. I can see it in usb settngs and added it as an approved device. I erased it, partitioned it and rand a quick drive test and complete test on the clean drive and it failed both tests. A line of external hard drives by western digital, styled after hardbound books. Besides, with the aid of this awardwinning software, you can restore data from other failed or a nonbootable external hard drive manufacturer such as western digital my book, wd caviar, western digital my book world edition, wd red, wd purple drives etc.
More than half of the disk is filled with valuble content i dont have any extra disk to back up all that data. Unzip the file and you will find the actual firmware in this format. This trusted portable storage always offers quick and easy way to expand the storage space of your computer and to store a massive amount of photos, videos, music and documents. If your product is not listed above, please visit the product page. Testing a drive for problems using data lifeguard diagnostics for. Buy wd 3tb my book for mac desktop external hard drive usb 3. Hey all, i have a spare wd mybook enclosure and a spare 500gb seagate sata drive. The icons for wd security, discovery and backup are on my desktop. I was here distantly, i finally found some usable solutions in exorcising a malware here. I received a call from someone who says that the enclosure which houses their wd my book essential 1 tb has failed, and trying to connect the drive itself to a pc is not an available option since their hard drive is encrypted and cannot be accessed without the builtin chipset, which is what would decrypt the drive and make it readable. View and download western digital my book live duo user manual online. Drive not mounting, complete drive test failed wd community.
Thankfully, minitool shadowmaker easily automatically backs up my files to my passport drive. We had two wd 8tb my books en route from when pcper published that it got hgst he8 8tb 7200 rpm hard drives from units procured at best buy. Wdg1c1600 my book premium edition 160 gb external hard drive, wdg1c2500n my book premium edition 250 gb. Then i attempted a firmware update, which failed, and my desktop computer no longer recognized the drive. I have a pc running windows xp pro sp 3 with about 3 ghz cpu speed and about 2. Back up automatically the my passport drive comes equipped with wd backup software to help make sure your photos, videos, music and documents dont get lost. Each time it passes drive status check and quick drive test. Learn how to restore data from failed wd passport hard drive. The final option does a full media scan to detect bad sectors in the drive, and wd says it can take up to several hours for largecapacity drives. Ive been having some problems doing a backup of my mac with time machine it gives me a message like time machine could not delete the backup disk image. Try wd advanced format utility alternative easeus external hard drive formatter to format disk while wd external drive format failed with wd quick formatter tool. This article explains how to login using when using my cloud home, my cl. This video will show you the contents of the wd mybook high capacity home network back up drive.
Quick drive and complete test both failed wd community. It so happens that these drives have a soldered on board to make the usb connection and so it is not easy to rescue data of them by bypassing the usb connection, added to which if you open them up. I had 2x 3tb hdds in my nas drive that was reporting that one of. Status code 04 unknown failed test element, failure checkpoint 96 unknown test smart self test did not complete on drive 4. Western digitals mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it a quick. Its breakthrough 16 mb cache makes this hard drive suitable for highperformance home and business computing, as it can handle both dataintensive applications and. It has worked successfully for over seven days then today it failed to backup. Raid optimized firmware is perfect for twodisk array systems with auto management of drive operations to help ensure readwrite cycle data integrity. Here is a real case about quick drive test failed on wd passport. Mar 14, 2018 my wd my book fails the quick drive test. Fix wd hddexternal hdd not initialized, unknown with io. Wd backup installer fails to recognise wd drive discus and support wd backup installer fails to recognise wd drive in windows 10 installation and upgrade to solve the problem. Ive read that the drive may be readable in an identical western digital enclosure, because the encryption key is stored on the drive itself and not within the chip. I did manage to detect it for 5 minutes using wd software i ran a quick test and it passed without issues then it disappeared.
Click the wd quick view icon in the menu bar and move the cursor over the name of your my book live drive to display drive status below the submenu. Take the one that conforms with your drive, should have been with the paper work or you may have to take the drive out to verify it. If drive is not locked and fails quick drive test on wd smartware, you should contact wd support for a new unit replacement. Buying a new mybook elite enclosure, removing the new drive, and installing your old drive may allow for data recovery. Full solutions to no writable partition found in wd smartware. It means your drive should be replaced before it fails fully and you wont be able to recover data from it, or it will be costly. When i start my mac up, it says that i can copy and open files on the wd my book duo 16tb but cant write to it.
Password protection the my book drive s builtin 256bit aes hardware encryption with wd security tools helps keep your content private and safe. Wd backup sw could not find device repeatedly, even w tech support. Nevertheless, situations like wd quick formatter format external drive failed or wd quick formatter not working complained by users now and then. Western digital wd provides various data storage solutions to help users capture and preserve their most valued data. Wd my passport 1tb quick drive self test failed wd. Fix the unrecognized wd hard drive by reformatting. Im sorry to hear about your massive movie collection.